Terms & Conditions

1. Enrollment and Payment

  • To secure your spot, full payment for the chosen language program is required before lessons begin.

2. Lesson Attendance and Cancellation

  • We understand that things come up! To avoid a missed lesson deduction, kindly notify us at least 24 hours in advance if you cannot attend your scheduled lesson.
  • Missed lessons without notice will be deducted from your total purchased lessons.

3. Punctuality

  • To ensure a productive learning environment, lessons will begin and end promptly at the agreed-upon time.

4. Holiday Breaks

  • Enjoy your studies! All students are entitled to a two-week holiday period during the language program.

5. Withdrawal and Refunds

  • We understand that circumstances may change. If you need to withdraw from the course, a refund will be issued, minus a 20% administrative fee and any bank transfer charges.

6. Communication

  • For a smooth learning experience, all requests for lesson time changes, course adjustments, additional lessons, or absence notifications should be made via email to our program management team.

7. Time Zone

  • Please note that all lesson timings are scheduled based on Egypt, Cairo Time (GMT +2).

8. Children's Participation

  • We encourage a positive learning environment for all ages! Students under the age of 7 must be accompanied by a parent or guardian during their lessons.